Frequently Asked Questions
Everything you need to know about your jewelry shopping experience.
What is the estimated delivery time for my order?
Orders are typically processed within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days.
How can I track my shipment?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package in real-time.
What is Voylla's return and exchange policy?
We offer a 30-day return policy for unused items in their original packaging. Please visit our Returns Portal to initiate a request.
Is the jewelry skin-friendly and nickel-free?
Yes, all Voylla products are crafted with high-quality materials that are lead and nickel-free, making them safe for sensitive skin.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible pin codes.
How should I care for my fashion jewelry?
To maintain shine, keep your jewelry away from water, perfumes, and chemicals. Store each piece separately in a dry, airtight pouch.